BioCision Warranty
We are proud of our tools and we stand behind them.

 

BioCision warrants to the original purchaser that our thermo-conductive products are free from defect in materials and workmanship for 5 years (2 years for all other products). If, after inspection, we find that the product is defective in materials or workmanship, we will repair or replace it without charge. This warranty does not cover accidental damage, misuse, abuse, improper care or alteration, or the natural breakdown of materials that may occur after extended use of the product. It also excludes claims for incidental or consequential loss.

 

If the product is found to be defective, BioCision's only obligation and the purchaser's sole and exclusive remedy are the repair or replacement of the product. BioCision’s product shall have no liability or responsibility to the purchaser or any other person for any special, incidental or consequential losses or damages caused or alleged to be caused directly or indirectly by the product.

 

All returns must be sent back to BioCision. Except for the warranty stated above, BioCision makes no other warranties with respect to the product.

 

Process for Warranty Returns

1. ALL WARRANTY RETURNS MUST FIRST RECEIVE A RETURN AUTHORIZATION.

 

Email us at warranty@biocision.com providing us the following information:

 

a. Name and contact information

b. Date and purchased

c. Description of the problem

d. Order number

 

2. Once you receive a return authorization from us, ship us the tool AND the Original Proof of Purchase to the following address:

 

BioCision - Warranty

7345 Mission Gorge Road

Suite E

San Diego, CA 92120

 

3. Most warranty returns will be processed within 7-10 business days of receipt.

For any questions, please use our contact link or call us at 1-888-478-2221.